Privacy Policy

FAMESCORE (FG) is committed to conducting business with the highest ethical standards and maintaining appropriate internal controls to protect your information. This Privacy Policy applies to all users of the Website and the Service. Our Terms of Service (“Terms”) are incorporated by reference and can be accessed at www.famescore.in/privacy.php.

All defined terms used in this Privacy Policy shall carry the same meaning as in the Terms. FG adheres to the following practices with respect to your privacy:

Definitions

1. Non-Personal Information: Information that is not personally identifiable and is collected automatically through your use of the Website or the Service via a web browser.
2. Personally Identifiable Information: Non-public, personal information obtained while providing a product or service to you. This may include details such as your name, address, age, telephone number, etc.

Consent

We will obtain your consent—either in writing or electronically—directly from you or via a third party, as permitted under the consent provided by you. The information collected is solely for the purposes outlined in this Privacy Policy and in accordance with the consent you have provided.

Access, storage, and usage of your information shall comply with applicable statutory and regulatory guidelines. Information will be collected on a need-to-know basis and provided “as is.” FG is not responsible for any unverified or inaccurate personal information submitted by you.

Information Collected

We collect Non-Personal Information such as your browser type and IP address. Additionally, to offer you relevant products and services, we may collect Personally Identifiable Information about you from the following sources:

• Information you provide in applications or other forms on the Website and/or Software.
• Information you send us via any medium, including but not limited to email, telephone, and social media interaction.
• If you use a mobile device platform to access the Services or communicate with FG, we may receive information transmitted from your mobile device and third parties.

Below are specific ways we collect information:

1. Registration

To become a user of our Services, you may need to provide personal details such as your name, email address, company name and address, and phone number. FG may request additional information during or after the registration process to provide customized services. By creating an account with FG, you acknowledge that this information is personal to you and may be used by FG to identify you and deliver services in accordance with the Terms.

2. Customer Service

We collect information when you interact with FG’s customer service to help accurately categorize and respond to inquiries and to investigate any violations of our Terms.

3. Using Third-Party Services and Visiting Third-Party Websites

Information provided to third-party websites is outside FG’s control and done at your own risk. Their respective terms of use and privacy policies govern such interactions. However, any information shared with third parties through our Website or Services will be collected and used by FG in accordance with this Privacy Policy.

4. Use of Cookies

The Website may use "cookies" — small pieces of data sent to your browser from our server and stored on your computer's hard drive. Cookies do not access your hard drive or read files created by other websites, nor do they harm your system. They allow us to recognize you when you revisit our Website using the same device and browser.

We use cookies to understand your usage of the Website and enhance your user experience. This data helps us analyze traffic and personalize content for you. While most browsers allow you to reject cookies, doing so may limit certain functionalities on the Website. Please note that we do not link Non-Personal Information collected via cookies to your Personally Identifiable Information.

As part of service optimization, we may allow authorized third parties to place or recognize cookies in your browser. The information shared through these cookies will not be personally identifiable but may be used to display more relevant advertising based on general usage trends.

5. Web Beacons

FG may use web beacons, pixels, anonymous ad network tags, and cookies to collect Non-Personal Information about your use of the Website, as well as the websites of selected sponsors and advertisers. This may include aggregated data for auditing, research, reporting purposes, and information related to the use of promotions, newsletters, and more.

Web Beacons help us statistically monitor activity on our Website and those of our third-party partners. These beacons are not used to track your activity outside of our Website or those of our sponsors. We do not link Non-Personal Information collected via web beacons to Personally Identifiable Information without your consent.

However, as your browser communicates directly with ad network servers when requesting advertisements or web beacons, those networks can set, view, or edit cookies as if you had visited their site directly. If you are a non-registered visitor, only Non-Personal Information is collected through cookies or web beacons.

6. Log Files, IP Addresses, and Device Information

Due to standard internet communication protocols, when you visit the Website, we automatically receive information such as the URL of the website you came from and the URL you visit upon leaving FG’s Website. We also receive:

• Your IP address (or proxy server used)
• Your computer’s operating system
• Your web browser type
• Your usage patterns
• Your mobile device details (including UDID)
• Your mobile OS (if using a mobile device)
• Your ISP or mobile carrier’s name

Additionally, FG may receive GPS or location data passed from third-party services or GPS-enabled devices that you have allowed. We may also receive information when you access third-party pages through our services.

The connection between your IP address and Personally Identifiable Information is not shared with third parties without your explicit consent, unless stated otherwise in this policy.

Type of Data That Can Be Stored

We adhere to strict regulations to ensure data security, privacy, and compliance. We would only store the information which is allowed as per the law and regulator which would include certain basic contact details e.g. Name, Address, Contact number and email ID. Any other information if required to be stored would only be on need basis as permitted in the law and regulations from time to time. Also, tenure of the storage of additional information, if any, would also be as per permitted in the law and regulations from time to time.

Length of Time for which data can be stored

We shall retain Your information as may be required to carry out their operations under applicable laws/ regulations/licenses or under the consent provided by You. Retention of information will be as per applicable law/regulatory requirements in India. Information may be retained for an extended period (i) in case of requirement of any investigations under law or as part of any requirement before Courts/Tribunals/Forums/Commissions etc and (ii) to enhance / improvise our Services

Restrictions on usage of Data

1. Purpose Limitation:
   • We collect borrower PII only for specific, clear, and legitimate purposes. Data is not used for any other purposes without explicit consent from the borrower.
2. Data Security:
   • - We implement robust security measures to protect borrower PII from unauthorized access, breaches, and other security threats. This includes using encryption, secure access controls, and regular security audits.
3. Access and Correction:
   • We encourage the borrowers to update their information as and when there are any changes. The borrower is also entitled withdraw their consent and to review the information provided and ensure that any information found to be inaccurate or deficient be corrected or amended as feasible.
     
     Please write to Us at support finagg@finagg.in if You wish to exercise any of Your rights under the Privacy Policy. However, please note that exercising Your rights to opt out or withdrawing consent would be in accordance with internal policies and depending on the status of Your product or service availed from Us.

Behavioral Targeting

FG may partner with a third party ad network to either display advertising on Website or to manage our advertising on other sites. Our ad partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on Website and other websites to provide you targeted advertising based upon your interests.

Widgets

The Website and the Services includes Social Media Features, such as showing a Twitter feed. These features may collect your IP address, which page you are visiting on website, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Exemptions from Privacy Policy

Our Privacy Policy does not apply to any information You post from the Website to other third-party websites, due to the public nature of such postings.

Links/Postings to Other Websites

The Website and/or Service may contain links to other Websites. FG is not responsible for the actions, practices, or content of such Websites linked to or from the Website. You understand that such websites may have their own legal documents to which You must agree to prior to using and that We have no control over these legal documents. As always, You understand that it is Your responsibility to verify Your legal use of a website as well as use of information from the website with the corresponding website owner.

Market Research

FG may conduct online research surveys in order to gather feedback about the Website and opinions on important issues, through email invitations. When participating in a survey, We may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. Personally Identifiable Information collected through market research will be used only by FG and will not be given or sold to a third party without Your consent or as otherwise permitted by this Privacy Policy.

Use of Aggregate Data

FG may combine Non-Personal Information You provide through the Website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information.

When We May Disclose Your Information

Except as set forth below or as specifically agreed to by You, FG will not disclose any Personally Identifiable Information as gathered from You on the Website.

1. We may share Personally Identifiable information in limited fashion to Our contractors and service providers that perform services on Our behalf, including, but not limited to, operation of the Website technology, marketing services, research services and other related services. Unless You have opted-out of such sharing, these contractors also may have access to Your email address to send newsletters or special promotions to You on Our behalf or to send emails to You for purposes such as conducting market research on Our behalf. Access to Your Personally Identifiable Information by such contractors and service providers is limited to the information reasonably necessary for the contractor to perform its limited function for FG. We also contractually require that such contractors and service providers: 1) protect the privacy of Your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose Your Personally Identifiable Information for any purpose other than providing us with products and services as required by law.
2. We may share Personally Identifiable information We collect, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information such as a state or federal law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as in response to a physical threat to You or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation. In the event that We are legally compelled to disclose Your Personally Identifiable information to a third party, We will attempt to notify You unless doing so would violate the law or court order.
3. If You prefer that We do not share certain information with Our contractors and service provider, as described above, You can direct us not to share that information by contacting us at finagg@finagg.in. Finally, FG may provide content and services to You through websites other than Our own. FG will not disclose Your Personally Identifiable Information to these third party websites without Your consent, but You should be aware that any information You disclose on such Websites is NOT subject to this Privacy Policy.

Security Policy & User ID/Password

Our Website and Service utilizes various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect Your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless You have given someone-else Your user ID and password. As such, You should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing your user ID/password on the Website or within the application, please contact Our technical support department finagg@finagg.in

Transfer of Ownership

If the entire or substantial ownership of the Website or the Service were to change, Your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, Your user information would remain subject to the promises of Our then current Privacy Policy.

Your Acceptance of This Privacy Policy

This is Our entire Privacy Policy and it supersedes any earlier version. You agree to it every time You use the Website and/or Software. If We make any material changes to this Privacy Policy, We will notify You by email or by posting a prominent notice on the Website prior to the change becoming effective. We encourage You to periodically review this page for the latest information on Our privacy practices. Your continued use of the Website or Service constitutes Your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Website and Service.

Grievance Redressal

If You have any other concern or grievance with respect to any of content/information/data/products or services offered on the Website, please send an e-mail to Our grievance officer/nodal officer, whose details are mentioned herein below:

• EMAIL: hello@famescore.ai
• Address: C-193 Anand Vihar Delhi -110092
• Phone No.: +91 85274 44067

Upon receipt of Your complaint by the grievance officer/nodal officer, an immediate compliant acknowledgement ID shall be assigned to your complaint, which shall also be intimated to you to track the status of the complaint. The nodal officer shall redress the compliant within 15 working days from the date of receipt of compliant. However, the following delays are excluded for calculation of time taken for redressal of your complaint:

1. Time taken by you to provide relevant information and documents, if any;
2. In case the redressal involves a third party, any delay caused by such third party.

Questions About This Privacy Policy

Should You have a privacy question about the Website and/or the Service, please email Our customer service department at hello@famescore.ai